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FAQs



FREQUENTLY ASKED QUESTIONS…About Athena’s Silverland Desserts

Why choose Athena’s Silverland Desserts?

Just ask our customers who have followed us since 1983 when we were just a storefront; they will tell you that excellence in quality is what has set us apart from all others who have come since. As one of the first brownie and cookie mail order companies, we stand behind not only our quality but also our customer service.

Does Athena’s Silverland Desserts have its own retail store?

Yes! We are located at 439 Des Plaines Avenue, Forest Park, IL 60130.

Our products are also sold in stores nationwide and likely in a store near you. We can be found in Whole Foods, Nordstrom, Ghirardelli Chocolate Shops, Quaker Steak and Lube restaurants and many other retailers. For fresh delicious goodies delivered to your door, order with us online or over the phone.

Phone: 708-488-0800


ABOUT OUR PRODUCT

Where can I find the ingredient and nutritional information for your products?

Our nutritional information can be found here

How long will my product retain its quality and freshness?

Our products are all natural which means they do not contain artificial ingredients or preservatives. Therefore, they should be enjoyed within 2 weeks of receipt or kept frozen for future consumption. The frozen shelf life of all of our products is at least 6 months. Unless they are to be consumed right away, it's always a good idea to store them frozen. Freezing and thawing (even a few times) will not affect the quality.

Is there a detailed ingredient list for those with allergies?

Our nutritional information can be found here. Contact us at orders@silverlandbakery.com for per flavor allergen statements. 

Do your products contain nuts?

Currently, we are using peanuts and tree nuts in some of our treats. We take measures to ensure that there is no cross contamination of ingredients; however given the presence of nuts in our bakery there is always a chance that nut-free products could come into contact with nuts and/or their by-products. If you have any further questions or concerns, please do not hesitate to call or e-mail a Customer Service Representative at orders@silverlandbakery.com or 708-488-0800

Are Athena’s Silverland Desserts products certified Kosher?

Not at this time.

Can I make substitutions for flavors on the website?

Yes! This is where we pride ourselves on customer service. We allow you to select up to 4 flavors to customize your order. If you have any other requests, just call us at 708-488-0800 between 8:00 am and 5:00 pm CST, or email us at orders@silverlandbakery.com, and we will customize your order.

Are any of your products sugar-free?

Yes! We currently offer sugar free double chocolate brownies and lemon bars. To see our latest sugar free products, go to our Light and Free category then select Sugar Free.

Are any of your products vegan?

Yes! See our Raw Bars.

Are any of your products gluten free?

Yes! We do make gluten free products like many of our raw bars, but we are not a certified gluten-free plant.

What if I am not satisfied with my product?

We're so confident that you'll love our products and services that if you are dissatisfied with any part of your experience, we will do whatever it takes to make you happy. Just call or e-mail one of the Customer Service Representatives and someone will promptly assist you!
orders@silverlandbakery.com

Phone: 708-488-0800


GIFT BOXES

Will my gift come with the packaging I saw in the photos?

In an effort to ensure that your gift arrives on time, Athena’s Silverland Desserts reserves the right to substitute the gift packaging. In making substitutions, we take great care and consideration in selecting gift packaging that will meet or exceed the expectations of both the gift giver and recipient.


SHIPPING

Who do you use for a shipping carrier?

Athena’s Silverland Desserts ships our packages via UPS.

Do you ship outside of the United States?

Yes we do via the US Post Office. Just call or e-mail one of the Customer Service Representatives and someone will assist you!
orders@silverlandbakery.com
Phone: 708-488-0800

Do you ship to Alaska and Hawaii?

Yes, we ship to Alaska and Hawaii.

Do you ship to P.O. Boxes?

Yes! We ship to P.O. boxes via the US Post Office, but there is a $5.00 extra charge.

Which days do you ship and deliver?

Please see our Shipping Policy.

What time of the day will my package arrive?

UPS will deliver from 9:00 AM until 8:00 PM. Typically they will deliver to businesses first, and then to residential addresses.

Does UPS require a signature for delivery?

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the UPS driver does not feel comfortable leaving it for any reason, s/he is not required to leave the package. UPS will make three delivery attempts before returning the package to Athena’s Silverland Desserts. UPS will leave a note on the door following each delivery attempt. Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.

Can I specify an exact arrival date?

Yes! The web site will ask for you to do just that. Athena’s Silverland Desserts will ensure that your goodies are baked and shipped in time to arrive by your chosen date.

Where do you ship from?

Our bakery is located in Forest Park, Illinois, just outside Chicago.

How do I track my package?

Simply sign into your customer account and click on "Check on my order status/history" then click on "Track Order". If you need assistance, email our Customer Service Team at orders@silverlandbakery.com or for immediate assistance, call a Customer Service representative at 708-488-0800 anytime. If you do not use e-mail or the internet, do not hesitate to call or e-mail us - have your order number ready and we'll track your package for you!


PLACING AN ORDER

How far in advance can I place my order?

As early as you'd like! We will always accept early orders. We'll be sure not to bake your order or charge your credit card until just before the scheduled arrival date - that way, your goodies will arrive fresh!

If I place my order today will it arrive by tomorrow?

For Same Day Shipping, call a Customer Service representative at 708-488-0800 before 12pm CST to place your order. This does not mean, however, that your order will arrive that day. See our Shipping Policy for information on UPS transit times. ALL packages traveling outside the Midwest, MUST ship UPS Next Day Air in order for the goodies to arrive the following business day.

Can I fax my order to you or send it via e-mail?

Of course! We try to make the ordering process as simple as possible. If you feel more comfortable faxing or e-mailing an order, you can FAX all order information to 708-488-0894 or orders@silverlandbakery.com.